Refund policy

Effective October 24, 2026 · Policy version returns-2026-10-24

At a glance

You can request a return within 30 days of delivery for a topper that is unworn, unwashed, uncut, uncolored, unstyled and in its original condition, with all of its original packaging, clips and anything else it came with.
Because toppers are human-hair items worn against the scalp, we can't accept change-of-mind returns of a topper that has been worn, washed, cut, colored, heat-styled or otherwise altered.
Defective, damaged, incorrect or materially misdescribed items are always covered, whether or not they have been tried on (see below).
Every return needs a return authorization from us first, and every return is inspected before a refund is issued.

Eligible: an unworn topper in original condition — no wear, washing, cutting, coloring, heat styling, product residue, odor or removed clips — returned with all original packaging and inserts.
Trying it on briefly over clean, dry hair to check shade and fit is fine. Wearing it out, sleeping in it, or styling it is wear.
Not sure about your shade? Contact us before wearing it — we can help you exchange an unworn topper for a better match, subject to availability.

If your topper arrives damaged, isn't what you ordered (wrong product, length or shade), or doesn't match its description in a material way, email us — ideally within 7 days of delivery, with photos of the item and packaging — and we'll replace it or refund it in full at no cost to you, including return shipping.
If a manufacturing defect appears later (for example, a base or clip failing under normal wear), contact us. Defects are handled separately from change-of-mind returns and aren't limited by the 30-day window or the unworn requirement.
Normal characteristics of human hair — slight variation in color between batches and lighting, some shedding when brushing — aren't defects on their own, but please contact us if anything seems wrong.

Email support@ondihair.com with your order number and the reason for the return within 30 days of delivery. We reply within one business day.
If the return is eligible, we send a return authorization with the return address and instructions. Please don't send items back without one — unauthorized parcels can't be processed.
Ship the topper back in its original packaging with tracking. We'll tell you with your authorization whether return shipping is covered.

When your return arrives, we inspect and document it (photos and notes) against the conditions above.
If it passes, we refund the original payment method within 5 business days. Your bank may take a few more days to post it. Original shipping was free, so nothing is deducted for it.
If it doesn't pass (for example, it shows wear or alteration), we'll explain why with the inspection photos and send the topper back to you.

This policy is in addition to, and does not limit, any rights you have under the law where you live, including rights for defective or misdescribed goods.

If anything is wrong with your order, please email support@ondihair.com first — we answer within one business day and can usually resolve it quickly.